Answers customer questions
Give customers useful answers based on your approved services, products, policies and business information.
Managed WhatsApp AI Agent
Turn WhatsApp enquiries into customers
Helpful answers, qualified leads and human handover, available around the clock.
We set up and manage an AI agent trained on your business. It answers common questions, captures customer details and brings your team into the conversation when a person is needed.
Trained on your business
Human takeover built in
Lead capture and qualification
Managed setup and support
Powered by MetaXell Agent
Technology built and managed by us
One conversation, fully connected
More than an automated reply
Your agent supports the complete journey from the first question to a useful lead your team can act on.
Qualifies every enquiry
Collect the details your team needs and identify serious buyers before a person takes over.
Keeps leads organised
Capture enquiries in one shared workspace so conversations and follow-ups do not get lost on individual phones.
Hands over to your team
Your staff can take control at any time when a conversation needs judgement, empathy or a personal response.
Learns your business
We build and maintain a controlled knowledge base that reflects how your business actually operates.
Connects to your workflow
Where appropriate, we connect the agent to forms, booking flows, lead pipelines and your existing systems.
Done for you
We build the service around your business
You do not need to design prompts, organise AI tools or work out technical integrations. MetaXell handles the setup and gives your team a practical system they can use.
WhatsApp Business onboarding and connection
Conversation and enquiry flow design
Business knowledge setup and training
Lead qualification and contact capture
Human takeover and team handover rules
Testing with real customer scenarios
Launch support and team training
Ongoing review and optimisation
From enquiry to launch
A clear implementation process
We start with real customer conversations, then build, test and improve the agent around them.
01
Understand your enquiries
We review the questions customers ask, the information your team needs and the moments that require a person.
02
Build the agent knowledge
We organise your approved business information and shape clear responses, qualification steps and handover rules.
03
Connect and test
We connect your WhatsApp channel, test realistic conversations and refine the experience before launch.
04
Launch and improve
Your agent goes live with monitoring, team support and ongoing improvements based on real conversations.
Built for businesses where every enquiry matters
The service is especially valuable when customers expect quick answers and your team receives similar questions throughout the day.
Travel and hospitalityClinics and healthcareProperty and automotiveRetail and ecommerceProfessional servicesAppointment based businesses
Control stays with your team
AI when it helps. A person when it matters.
We define what the agent can answer, when it should collect information and when it should hand the conversation to your staff. Your team can review and take over conversations from one shared workspace.
See the MetaXell Agent platformWhatsApp AI Agent FAQs
Clear answers about setup, control and how the service works.
Will the AI agent replace our team?
No. It handles repetitive first-line questions, captures useful information and supports faster responses. Your team stays in control and can take over whenever a conversation needs human judgement.
Can it answer questions about our own services and prices?
Yes. We build the agent around an approved knowledge base containing your services, products, prices, policies and common questions. You control the information it can use.
Can a staff member take over a conversation?
Yes. Human takeover is a core part of the service. Your team can step in for complex, sensitive or high-value conversations and continue from the same shared inbox.
Can the agent capture and qualify leads?
Yes. We can configure it to collect contact details and ask relevant qualification questions, then organise the enquiry for follow-up by your sales or service team.
How long does setup take?
A focused initial setup can usually be completed within two to four weeks. The exact timing depends on your knowledge base, conversation flows and any integrations required.
What platform powers the service?
The service is powered by MetaXell Agent, our own platform for WhatsApp conversations, AI replies, lead capture, business knowledge and human takeover. Explore MetaXell Agent.
See what a WhatsApp AI agent could do for your business
Book a short demo. We will show you the platform and discuss the enquiries, handovers and integrations that matter to your team.
Book a WhatsApp AI demo